Support

Stuck on something, or just not sure where to start? The EZQR team is a small group of real people, and we are glad to help with anything about making, editing, or tracking your QR codes.

Contact us

The fastest way to reach us is email: [email protected]. Write in whatever detail you have — the QR code you are working with, what you expected to happen, and what happened instead — and we will get back to you. We answer messages in the order they arrive, usually within one business day.

What we can help with

• Making a QR code — choosing between a static and a dynamic code, adding a logo or colors, or getting a print-ready download.
• Editing a code you already printed — changing the destination of a dynamic QR code so you do not have to reprint anything.
• Scan analytics — reading the scan counts, locations, and device breakdown for your dynamic codes, or exporting them.
• Your account, billing, and plans — signing in, changing or cancelling a plan, invoices, and refunds.
• A code that will not scan — send us the code and where it is printed, and we will help you track down why.

Quick answers

Many common questions are already answered in the QR code FAQ and our step-by-step guides, which walk through specific use cases from posters and menus to open houses and business cards.

For billing and plan questions, see plans & pricing. Our policies are covered in the privacy policy and terms of service.